Carpet Cleaning N1 Service Terms and Conditions

These Terms and Conditions set out the basis on which Carpet Cleaning N1 provides carpet and related cleaning services to residential and commercial customers. By booking or receiving services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Client means the individual or organisation booking or receiving services from Carpet Cleaning N1.

1.2 Company means Carpet Cleaning N1, the provider of the services.

1.3 Services means carpet cleaning and any additional cleaning services agreed between the Client and the Company.

1.4 Premises means the property or location where the Services are to be carried out.

1.5 Technician means an employee, subcontractor or representative of the Company assigned to perform the Services.

1.6 Agreement means the contract between the Client and the Company comprising these Terms and Conditions and the details of the booking.

2. Scope of Services

2.1 The Company provides professional carpet cleaning services and, where agreed, related services such as upholstery cleaning, rug cleaning and stain treatment.

2.2 The exact scope of work, including the areas to be cleaned, any additional treatments and any special instructions, will be confirmed at the time of booking or in a subsequent written confirmation.

2.3 The Company reserves the right to refuse to provide Services where conditions at the Premises are unsafe, unlawful, or materially different from those described at the time of booking.

3. Booking Process

3.1 Bookings may be requested by the Client using the Company’s accepted communication channels. A booking is not confirmed until the Company has provided acceptance of the booking.

3.2 At the time of booking, the Client may be asked to provide accurate details including but not limited to the address of the Premises, property type, approximate carpeted area, type of carpets or fabrics, access arrangements, parking information and any known stains or damage.

3.3 The Company may provide an estimated quotation based on the information supplied by the Client. The final price may be adjusted if the information provided is incomplete or inaccurate, or if additional Services are requested after inspection at the Premises.

3.4 The Client is responsible for ensuring that any person making the booking on their behalf has the authority to enter into the Agreement.

3.5 The Company reserves the right to decline a booking at its sole discretion.

4. Access to the Premises

4.1 The Client must ensure that the Technician has safe and reasonable access to the Premises on the agreed date and time, including suitable parking arrangements where required.

4.2 The Company is not responsible for any delays or failure to provide Services arising from difficulties in gaining access to the Premises, restrictions imposed by building management, or lack of parking facilities. Additional charges may apply for waiting time or re-scheduling.

4.3 The Client must ensure that there is adequate lighting, electricity and, where needed, hot water available at the Premises to allow the Services to be carried out safely and effectively.

5. Client Obligations

5.1 The Client must remove fragile items, valuables, small furnishings and personal belongings from the areas to be cleaned prior to commencement of the Services.

5.2 The Company will not be responsible for moving heavy furniture, appliances or fixtures unless agreed in advance. Where such items are left in place, the area beneath or behind them may not be cleaned.

5.3 The Client must inform the Company of any pre-existing damage, wear, defects, colour instability, shrinkage risk or other issues relating to carpets, rugs, upholstery or soft furnishings prior to commencement of the Services.

5.4 The Client must keep children, pets and other occupants away from the work area during the cleaning process and until carpets or fabrics are fully dry and safe to use.

6. Prices and Quotations

6.1 All prices are stated in pounds sterling and are exclusive of any applicable taxes unless otherwise indicated.

6.2 Any quotation provided by the Company is based on the information available at the time and is an estimate only. The Company reserves the right to adjust the price if the actual work required differs from that described by the Client.

6.3 Additional charges may apply for:

a. Heavily soiled areas requiring extra treatments or time.

b. Removal of certain stains such as paint, ink, dye or pet accidents.

c. Access difficulties, parking fees or congestion and toll charges.

d. Work outside standard hours if specifically requested by the Client.

6.4 Any adjustment to the price will be explained to the Client before work proceeds beyond the original quotation.

7. Payments and Invoicing

7.1 Payment terms will be communicated at the time of booking. The Company may require a deposit to secure the booking, with the balance due on completion of the Services.

7.2 Payment is accepted by the methods specified by the Company and must be made in full by the due date. Where payment is due on completion, it must be settled on the same day unless otherwise agreed in writing.

7.3 For commercial Clients or account Customers, separate invoicing arrangements may apply, subject to prior approval and agreed payment terms.

7.4 If the Client fails to make payment by the due date, the Company may:

a. Charge interest on overdue sums at the statutory rate until payment is received in full.

b. Suspend or cancel further Services.

c. Recover any reasonable costs incurred in pursuing the outstanding amount.

8. Cancellations, Rescheduling and No-Show

8.1 The Client may cancel or reschedule a booking by providing notice to the Company within the minimum notice period specified at the time of booking.

8.2 Where the Client cancels or reschedules a booking without sufficient notice, the Company may charge a cancellation fee or retain any deposit paid, to cover the loss of the allocated time slot and administrative costs.

8.3 If the Technician arrives at the Premises at the agreed time and is unable to gain access, or is unable to commence work for reasons beyond the Company’s control, this may be treated as a short-notice cancellation and a fee may be charged.

8.4 The Company will make reasonable efforts to attend at the agreed time but reserves the right to reschedule appointments due to circumstances beyond its control, such as traffic disruption, extreme weather, staff illness or equipment failure. In such cases, the Company will offer an alternative appointment date and time as soon as reasonably practical.

9. Service Quality and Limitations

9.1 The Company aims to provide Services with reasonable care and skill. However, results can vary depending on the condition, age and type of carpet or fabric, as well as prior cleaning history and the nature of any stains.

9.2 The Company does not guarantee complete removal of all stains, odours or marks. Some stains may be permanent and may not respond to professional treatment.

9.3 When treatment is carried out on delicate, worn or unstable materials, there is a risk of adverse effects such as colour loss, shrinkage or texture change. The Client accepts that the Company will rely on the information provided about the items and will proceed with reasonable care, but cannot accept liability for inherent defects or damage that could not reasonably have been foreseen.

9.4 Drying times vary according to ventilation, temperature, pile thickness and level of soiling. The Company may provide indicative drying times but cannot guarantee a specific drying period.

10. Damage and Liability

10.1 The Company is insured in respect of public liability in the course of providing its Services. Details of cover are available on request.

10.2 The Client must notify the Company in writing of any alleged damage or service issue as soon as possible and in any event within 48 hours of completion of the Services. The Company may require access to inspect the area and may request photographs or supporting information.

10.3 Where damage is found to be directly caused by the negligence of the Company or its Technicians, the Company may at its discretion:

a. Arrange for repair or restoration of the damaged item where reasonably possible, or

b. Offer fair compensation having regard to the age and condition of the item.

10.4 The Company will not be liable for:

a. Wear, fading, discolouration or damage that existed prior to the Services.

b. Inherent defects in materials, construction or installation.

c. Shrinkage, colour loss or distortion where the material is unsuitable for the cleaning method required or where the Client has not disclosed relevant information.

d. Damage or loss resulting from failure by the Client to follow aftercare instructions, including walking on damp carpets or reintroducing furniture before recommended drying times.

10.5 The Company’s total liability under or in connection with the Agreement, whether arising in contract, tort or otherwise, shall be limited to the total price paid by the Client for the Services giving rise to the claim.

10.6 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be limited or excluded.

11. Waste Handling and Environmental Compliance

11.1 The Company will comply with applicable waste and environmental regulations in the handling, transport and disposal of waste generated by the Services, including used cleaning solutions, packaging and removed debris.

11.2 Any waste produced as part of the cleaning process will be managed in a responsible manner, and where appropriate it will be left in the Client’s waste facilities if permitted and suitable. Specialist or hazardous waste, if any, will be handled in line with relevant regulations.

11.3 The Client agrees not to request or require the Company or its Technicians to dispose of waste in a manner that would breach local or national waste regulations or building rules.

11.4 Where additional charges are incurred by the Company to comply with specific waste handling requirements imposed by building management or local authorities, these may be added to the Client’s invoice and will be explained in advance where reasonably possible.

12. Health and Safety

12.1 The Company will take reasonable measures to ensure that all work is carried out safely and in compliance with relevant health and safety obligations.

12.2 The Client must inform the Company of any health and safety risks at the Premises, including but not limited to loose floor coverings, exposed wiring, restricted access areas, or the presence of hazardous substances.

12.3 The Client is responsible for the safety of all persons at the Premises who are not employed by the Company, including children, pets, tenants and visitors, during the provision of the Services.

13. Complaints and Dispute Resolution

13.1 If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible, giving clear details of the concern.

13.2 The Company will investigate complaints in a fair and timely manner and may arrange a revisit to inspect the work and, where appropriate, re-clean certain areas.

13.3 If the parties are unable to resolve a dispute through discussion, they may consider mediation or other forms of alternative dispute resolution, without affecting their legal rights.

14. Data Protection and Privacy

14.1 The Company may collect and process personal data such as names, addresses and contact details for the purposes of managing bookings, providing Services and handling payments.

14.2 The Company will take reasonable steps to protect personal data and will use it only for legitimate business purposes or as required by law.

14.3 The Client has the right to request access to personal information held by the Company and to request correction of inaccuracies in accordance with applicable data protection legislation.

15. Amendments to Terms and Conditions

15.1 The Company may update these Terms and Conditions from time to time. The version in force at the time of booking will apply to that particular Agreement.

15.2 Updated Terms and Conditions may be made available on request or provided to the Client through appropriate means. Continued use of the Services after notification of changes constitutes acceptance of the updated terms.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any non-contractual obligations arising out of or in connection with them are governed by the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising from or in connection with these Terms and Conditions or the provision of the Services.

By booking or receiving Services from Carpet Cleaning N1, the Client confirms that they have read, understood and agreed to these Terms and Conditions.